Overview

This guide explains how to submit a support request to the BeOne team so we can help you as quickly as possible.

Before You Submit

Please gather the following information before submitting — this helps us resolve your issue faster:

  • Name of the affected system (SAP B1, SAP ByD, BOS Retail, ERP integration, etc.)
  • Your company name and contact details
  • A brief description of the problem, including any error messages you see
  • Screenshots or screen recordings of the issue (if possible)
  • When the issue started, and whether anything changed before it began

How to Submit a Ticket

  1. Go to the BeOne support portal.
  2. Click New Support Ticket.
  3. Fill in the form:
    • Subject: Short description of the issue (e.g., "SAP B1 login error after update")
    • Description: Describe the problem in detail, including steps to reproduce it
    • Category: Select the relevant module or system
    • Priority: Choose based on business impact (Critical = system down, High = major feature broken, Medium = workaround available, Low = minor or cosmetic)
  4. Attach any screenshots or log files.
  5. Click Submit.

What Happens Next?

  • You will receive an email confirmation with your ticket number.
  • A support engineer will be assigned and will reach out to you.
  • You can track your ticket status at any time by logging into the support portal.

Urgent Issues

If your system is completely down and business operations are halted, mark the ticket as Critical. Our team monitors critical tickets 24/7 and will respond within 2 hours.