SLA - Non ESS-ON PREM : PT. Beone Optima Solusi (Beone Solution)

SLA - Non ESS-ON PREM Print

Created by: Beone Solution

Modified on: Thu, 25 Sep, 2025 at 2:41 PM

Service Level Agreement for Customer Non ESS (Extended Support Services) - ON

Priority	Response Time	Resolution Time	Condition
High	30M	8H	High priority issues considered as condition which all department can't perform daily transaction.
Low	1D	5D	Low priority issues considered as condition which did not have huge impact to any daily transaction.

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