INFORMATION

SLA - ESS
Service Level Agreement for Customer ESS (Extended Support Services) Priority Response Time Resolution Time Condition High Realtime 3H Hig...
Tue, 4 Jun, 2024 at 10:07 AM
SLA - Non ESS-ON PREM
Service Level Agreement for Customer Non ESS (Extended Support Services) - ON PREM  Priority Response Time Resolution Time  Condition High 3...
Fri, 3 Feb, 2023 at 10:15 AM
SLA - CLOUD BASIC SUPPORT
Service Level Agreement for Customer CLOUD BASIC SUPPORT Priority Response Time Resolution Time Condition High 30M 8H High priority iss...
Tue, 14 Feb, 2023 at 9:35 AM
Closed Ticket After 5 Days No Feedback
Dear Our Value Customer,  Kami informasikan jika selama 5 hari kerja tidak ada feedback untuk status ticket  Waiting on Customer dan Resolved. Maka tic...
Fri, 3 Feb, 2023 at 10:31 AM