INFORMATION

SLA - ESS
Service Level Agreement for Customer ESS (Extended Support Services) Priority Response Time Resolution Time Condition High Realtime 3H Hig...
Tue, 4 Jun, 2024 at 10:07 AM
SLA - Non ESS-ON PREM
Service Level Agreement for Customer Non ESS (Extended Support Services) - ON PREM  Priority Response Time Resolution Time  Condition High 3...
Fri, 3 Feb, 2023 at 10:15 AM
SLA - CLOUD BASIC SUPPORT
Service Level Agreement for Customer CLOUD BASIC SUPPORT Priority Response Time Resolution Time Condition High 30M 8H High priority iss...
Tue, 14 Feb, 2023 at 9:35 AM
Closed Ticket After 5 Days No Feedback
Dear Our Value Customer,  Kami informasikan jika selama 5 hari kerja tidak ada feedback untuk status ticket  Waiting on Customer dan Resolved. Maka tic...
Fri, 3 Feb, 2023 at 10:31 AM
License comparison chart for SAP Business One
  Module Functionality Starter Package User Professional Limited (CRM) Limited (Logistics) Limited (Financials) Mobile User (Sales) Mobile User (Se...
Tue, 27 May, 2025 at 11:58 AM