Service Level Agreement for Customer CLOUD BASIC SUPPORT
| Priority | Response Time | Resolution Time | Condition |
| High | 30M | 8H | High priority issues considered as condition which all department can't perform daily transaction. |
| Low | 1D | 5D | Low priority issues considered as condition which did not have huge impact to any daily transaction. |
| Additional Services | 3 report & 3 layout / year | ||